Our logistics center operates in a very advanced automatic way, so when the order has been confirmed there is very little chance of making changes on it.

If you want to cancel or make any changes to your order, you should contact the Customer Service team indicating "Order Modifications" as the subject of your consultation.

We wish to inform you that our logistics center works in a modern advanced way, reducing to the maximum the possibility of committing any error when preparing an order.

To guarantee a correct preparation of your order, we inform you that we have an internal recording system that records the entire process of preparing our orders. Likewise, we wish to inform you that the request of the video of the preparation of your order supposes an additional cost.

We kindly check the received box the protective paper inside the package since in many occasions the product is among this paper.

After having reviewed the package, contact us if you want us to continue with the procedure of the request of the preparation video.

In the event that your order has arrived incomplete, contact us through the contact form, within the first 48 hours after receipt we will manage your incidence. Please, save the shipping box with all its contents, as we will need photos to process the claim.

In your customer ac, you have a section called "Your purchases". When you log in you will see a summary of all orders placed, cancelled or delivered. All those which had been sent successfully will have the option "See bill", where you can download the detailed bill for that particular order.

There are perfumery products that do not have any blister (that plastic that usually wraps the package). In fact, many brs are taking them off, including some such as Dolce & Gabbana, Calvin Klein or Elizabeth Arden.

There are also examples such as Hugo Boss where the blister packaging is used to seal 3 bottles when we buy large quantities, so if someone only buys one we have to send it by force without a security seal.

Sometimes we have the same product with different presentation. That is. the manufacturer has decided to change the presentation of its product (packaging, box, colours, labelling...) but we still have stock of the previous presentation.

Normally customers don't have to pay any extra taxes or fees regarding customs.

However, this will depend entirely on the customs authorities. If your parcel is ed during the clearance process for inspection, you may pay taxes.

We do not ship to Jersey Guernsey

You can check the shipping costs through the following link: SENDING CONDITIONS

Please be informed that in case your parcel can not be delivered for reasons beyond our or the transport company control (i.e. incorrect address or addressee away), once it comes back to our premises, we will process a refund for your purchase deducting shipping return costs.